Refund Policy
Last updated 17 May 2026
Effective date 1 January 2026
This Refund Policy explains the circumstances in which AUVORA HOLDINGS LTD will issue refunds for subscriptions, star purchases, and one-off charges made through the Service. It supplements the Terms of Service.
1. Digital-content nature of the Service
The Service delivers digital content and ongoing access to AI features. Access typically begins immediately after purchase. Where local consumer law would normally grant a withdrawal right for digital purchases, you acknowledge that, by starting to use the Service immediately, you expressly request immediate performance and lose that withdrawal right to the extent permitted by law.
2. Subscriptions
Subscriptions are billed at the start of each billing period and are non-refundable except where required by mandatory consumer law. You can cancel future renewals at any time from your account settings; cancellation prevents further charges but does not entitle you to a refund of the current billing period.
3. Star purchases
Stars are non-refundable once added to your balance. Unused stars do not expire while your account is active and remain available for use within the Service.
4. Service issues
If a charge was made in error, if you were charged for a feature you cannot access due to a verified technical issue on our side, or if a generation failed and was not redelivered, contact support within thirty (30) days of the charge. We will investigate in good faith and, where appropriate, issue a refund or service star.
5. Unauthorised or fraudulent charges
If you believe a charge on your account was unauthorised, contact us immediately so we can investigate and, if confirmed, reverse the charge and secure your account. Do not initiate a chargeback before contacting us — chargebacks may result in account suspension while the dispute is investigated.
6. How to request a refund
Send a request to [email protected] including your account email, the date and amount of the charge, the reason for the request, and any supporting information. We typically respond within five (5) business days.
Contact us
If you have questions about this policy, contact AUVORA HOLDINGS LTD at [email protected].